Support from Queue Associates
Customer Satisfaction has been a pillar of our organisation since its inception, and is still Queue Associates' number one priority today. Customers respect us because we have all of the resources of a large organisation, while providing them with the benefits of individualized service and special attention. Our customers appreciate the fact that our support team knows each and every customer individually, as well as their business requirements and their dynamics solutions that were deployed by our organisation. We survey our customers after each and every visit with personal phone calls from members of our project team.
Our 95%+ client retention rate is unparallelled in the industry and serves as proof of our loyalty to our customers. This is accomplished because our employees have an average tenure of 10 + years with our organisation and get the opportunity to develop individual relationships with our customers. Many of our loyal customers have been with us and enjoyed our suite of services for over 20 years.
Below is a partial list of benefits that Queue Associates, as a Microsoft Gold Dynamics Partner, and solution provider, offers to our customers:
- Management consulting
- Recommendations for best practices for professional service organisations
- Network design and integration
- Staff augmentation
- Customisation and development services
- Post implementation on-site support
- Microsoft Dynamics learning opportunities and events for current users including
- Webinars focusing on additional Dynamics products
- Year-end customer appreciation event
- Microsoft event coverage recap and learning events
- Management reporter training courses
- Individual on-premise Microsoft Dynamics solution training