Queue Associates proudly announces the inauguration of its new India offices in Chennai, further strengthening its presence and capabilities in the Asia Pacific (APAC) region
Queue Associates has earned prestigious global Microsoft Solutions Partner designations for Business Applications and Modern Work and Advanced Business Applications certifications, showcasing their 30-plus-year collaboration with Microsoft and unwavering commitment to delivering exceptional service to clients.
EBizCharge helped Microsoft Gold partner/Solutions Partner Queue Associates Worldwide China/Hong Kong Limited/Queue Associates APAC to save a significant amount of time tracking invoice payments for Microsoft Dynamics SL and other solutions while reducing days sales outstanding.
Last month (2021 May), Queue Associates Worldwide China, Hong Kong Ltd. participated in the first edition of SHAPERZ, “a two-day virtual event bringing the latest technological innovations to SMEs, scale-ups and corporates.”
Queue was invited to present a Masterclass at the event, which enabled the participants to learn from some of the most successful and innovative organisations on how to craft practical skillsets while implementing new technology strategies like AI, machine learning, blockchain and more. As a Microsoft Gold Certified Partner for Greater China, Hong Kong and the Asia-Pacific region, Queue Associates Worldwide China Ltd. delivered the company’s SHAPERZ Masterclass on the signature Microsoft Dynamics 365 solution suite.
Queue’s session was entitled, “Sell smarter with Dynamics 365 Sales”. In a 30-minute presentation, Queue’s team demonstrated Dynamics 365 Sales’ broad capabilities and how the solution addresses the challenges of small and medium-size businesses (SMBs). Queue’s team showed how customers in private and public sector organisations can utilize Dynamics 365 Sales to turn relationships into revenue, as well as orchestrate personalized multi-channel journeys with the related service, Dynamics 365 Marketing. The session also covered other components of the Dynamics 365 suite including empowering teams with streamlined data and complete customer views with Dynamics 365 Customer Service, driving project success and profitability with Dynamics 365 Project Operations, and resolving customer issues the first time, every time with Dynamics 365 Field Service.
We have captured our full SHAPERZ Masterclass on video, and we are making it available for viewing here:
Please contact Queue Associates, Worldwide China/HK/AMEA to learn more about our support of Microsoft Dynamics 365 solutions. You can reach us by completing the form on our CONTACT page (please include “SHAPERZ Microsoft Dynamics 365” in the comments) or call us at +852 8191 6049.
There have been some fantastic discoveries in the history of mankind – life-altering discoveries and inventions such as fire, the wheel, and electricity. Today, in the 21st century of the 3rd millennium, there’s a brave new world of technological advancements that are changing the way enterprises conduct their business.
ERP Basics
If someone asked you to explain what ERP (Enterprise Resource Planning) means, how would you respond? I usually say simply that it’s business management software and that often suffices. Wikipedia, however, does a somewhat better job, saying:
“Enterprise Resource Planning (ERP) usually refers to a category of business management software—typically a suite of integrated applications—that an organisation can use to collect, store, manage, and interpret data from many business activities.”
What was there before ERP? Was there just a void? A black hole? No, before ERP, there was Accounting Software, which helped companies manage their most basic needs, namely General Ledger (GL), Accounts Payable (AP), and Accounts Receivable (AR). ERP was a giant step in business management software and marked the beginning of a digital transformation (DT).
ERP Superpowers
One might think that today’s ERP capabilities, which combine so much functionality into a single integrated system, would be enough. Is it not enough for ERP to encompass finance and operations, along with management programs for Customer Relations Management (CRM), Supply Chain Management (SCM), inventory, warehouse, logistics, human resources, talent acquisition…?
The answer is no. It’s not enough. Because as companies struggle to remain viable, sustainable, and competitive, they need superpowers. And we’re going to look at two (2) ERP superpowers that already exist.
Artificial Intelligence (AI)
Definition: In computer science, the term artificial intelligence (AI) refers to any human-like intelligence exhibited by a computer, robot, or other machine.
Microsoft Dynamics 365 AI enables the people closest to specific business challenges to resolve them using intelligent apps that deliver the insights they need to make informed decisions quickly. By making AI accessible and useful across an entire business landscape, everyone has the power and the freedom to solve problems before they become critical.
Microsoft Dynamics 365 AI offers:
Learn more about Microsoft Dynamics 365 AI
Mixed Reality (MR)
Definition: Mixed reality is merging real and virtual worlds to produce new environments and visualisations, where physical and digital objects co-exist and interact in real-time.
While MR has many applications in a variety of sectors, it is particularly useful in manufacturing. Mixed reality is transforming manufacturing from improved onboarding and upskilling of employees to increased operational efficiency to reduced errors and waste.
Microsoft Dynamics 365 Mixed Reality offers a new vision for work. And Microsoft HoloLens 2, an untethered mixed reality device, is your heads-up, hands-free gateway into mixed reality, with built-in and collaborative business solutions. It helps employees work better together when they are brave new worlds apart.
Just think about the possibilities afforded by seeing multiple holograms at once, reading text, and viewing intricate details on 3D images. The HoloLens2 headset is a self-contained computer with Wi-Fi connectivity, which means that everything you need goes with you while you work.
It’s hard to imagine. But if a picture is worth 1,000 words, two images are worth 2,000 words:
And here are a few testimonials and incontrovertible statistics from users:
“Using mixed reality, we’ve reduced tough labour by 90%.
We’re now completing 8-hour activities in just 45 minutes.”
Shelly Peterson, Principal Investigator, Mixed Reality, Lockheed Martin
“With HoloLens, our design validation process has been accelerated by 80% …
and we believe we can accelerate complex assembly tasks by 30%.”
Jean-Brice Dumont, Executive Vice President of Engineering, Airbus
“With HoloLens and mixed reality, there is a massive shift in the way we do business –
helping us to serve our customer more quickly… It’s like having an expert on your shoulder.”
Christian Treiber, Vice President of Customer Services, Mercedes-Benz USA
While it’s true that the examples above are all from very large companies, it’s also true that new technologies tend to trickle down over time, both in use and in price. We believe that what you see now at the likes of Airbus, you’ll be seeing soon at your local widget manufacturer.
Learn more about Microsoft Dynamics 365 MR
ERP Superpowers in a Brave New World
It may look like something straight out of Star Trek, but AI and MR are already making their way into businesses and ERP systems across the spectrum. For more information, please contact Queue Associates at +852 8191 6049 or use our CONTACT FORM.
Queue Associates‘ Managing Director, Jeffrey Goldstein, participates annually in many Microsoft, and Microsoft-related, conferences and events. In September, he decided to attend the 2018 Directions North America Conference, which “brings together developers, implementers, technical experts, sales and executive/owner representatives from (*Microsoft) SMB partners, ISVs, Service Providers, and Microsoft across North America and beyond.”
During the conference, Microsoft Partners were engaged to learn how to boost their business with Dynamics 365 Business Central, and to take advantage of Dynamics-focused tracks and workshops to receive cutting edge training that will enhance their businesses.
Watch Jeff’s Directions NA testimonial, below.
Please contact Queue Associates (a Microsoft Dynamics Gold Partner) to learn more about our services surrounding Microsoft Dynamics and other complimentary solutions (including upgrades to new Microsoft Dynamics services). You can reach us by completing the form on our CONTACT page, or call us at +44 020 7549 1606.
